The Decal Stand's Privacy Policy & Terms and Conditions
 

Dispatch & Delivery

Most items within The Decal Stand range will have their own unique dispatching times displayed within the item descriptions. Please note we aim to dispatch within thee timeframes however depending on how busy we are, items may take a little longer to dispatch. Once dispatched, your item should arrive within the postal service timescales on which you paid for at checkout. The Decal Stand is not responsible for any postal delays as these are not within our control, however we will try and assist you where possible if yo are experiencing delays. Any tracking codes will be provided by email once we dispatch your item. Please note you will only get a tracking code for your order if you have paid for this service. 

Refund & Cancellation Policy

All items from The Decal Stand are non-refundable as all items are made to order. Please make sure you fill out all information correctly placing your order as this can not be amended after. Orders cannot be cancelled once paid for due to being made to order. A refund or exchange is enable in the event of any faulty or incorrect items received by the customer from The Decal Stand. 

Payments

All cards are authorised and charged when order is placed unless a different payment method has been selected. If paying by bank transfer, your order will not be started until full payment is received. 

Click & Collect

Please only collect your items once you have received an email or phone call stating your order is ready for collection. If you attend before receiving this email or phone call you will not be able t collect your items as they will not ready. Click & Collect is only available Mon-Fri 10:00-14:00. The Decal Stand may be able to deliver your items to you if these times are not suitable.

Disclaimers

The Decal Stand is not responsible for any item mis-applied or improperly used by the customer. Our decals are for humour purposes only and not designed to offend.

Privacy policy

Our contact details 

Name: The Decal Stand

Address: 107 Sunspot, Jaywick, Essex, CO15 2JG

E-mail: thedecalstand@gmail.com

The type of personal information we collect 

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name and contact details)

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

To produce / ship your online order

We will not share this information with any other organisation

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting support@thedecalstand.com

(b) We have a contractual obligation

How we store your personal information

Your information is securely stored on our website – www.thedecalstand.com

We keep order details for 10 years. We will then dispose your information by deleting the order history of your account.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at thedecalstand@gmail.com  if you wish to make a request

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at The Decal Stand, 107 Sunspot, Jaywick, Essex, CO15 2JG

You can complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk